You can write us an e-mail at connectionknitwear@gmail.com showing the order number and the missing item’s code.
You can do the same in the case of a flawed item.
We can guarantee to our clients that every purchase is made in total security and through the most advanced data encryption systems: the “Moneta Online” system.
Our payment methods are: Credit or Debit card, Paypal, Bank transfer.
Please send us an email at connectionknitwear@gmail.com, pointing out the reasons why you are returning the good, as well as attaching a picture of the problem. As soon as we verify the problem, you will receive an email with all of the instruction to proceed with the return. It’s also possible to return only one good.
As soon as the courier give us the package, we will send you an email with the refund procedures. Before proceeding with the refund, we will check the item’s integrity before moving to the final stages.
This procedure can last a maximum 7 working days, starting from the day in which we receive the returned goods pack. We will conduct the refund on your credit or debit card.
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