Returned goods

If the client for any reason is not satisfied with its purchase, Connection Knitwear and Clothing grants 7 working days term, from the day of good receipt.

To apply for return authorization according to 21/2014 Legislative Decree, Article n. 52), the Customer must send a request to the following e-mail address: connectionknitwear@gmail.com or to call: +393492240492.

The products must be returned to the following address:

Connection Knitwear and Clothing di Savarè Daniele
Via Bernardino Lanino, 3
20144 Milano (MI)
Italy.

The communication must specify items codes that you are returning and the desired repayment: size or item change, voucher or refund.

Connection Knitwear and Clothing will authorize the return within 24 hours after the receipt of the request.

Please note that the cost of the return shipping is at the expenses of the customer (according to 21/2014 Legislative Decree, Article n. 57), while the return shipping to the customer is free of charge.

In the case of imperfect to wrong item, the cost of the return shipping is at the expenses of by Connection Knitwear and Clothing. moreover, in these cases, Connection Knitwer and Clothing will ask for a photographic proof of the problem before authorizing the return.

Term and conditions

Items must not have been worn, washed or altered, and they must not have a any sign of use. Each item must be returned including all original labels, packages and accessories that were received along with the order.

All returned items will be checked by Connection Knitwear and Clothing company and they must comply with all the parameters listed in the “returned goods” procedure.

Connection Knitwear and Clothing reserves the right to charge a 10% of the value of the returned goods just in case the items does not comply with all the terms and conditions provided by our policy.